311 Privacy Policy — How Your Information Is Protected
The security of your personal data at311 is our top priority. On this page, you'll find everything you need to know — what data we collect, how it's used, and what rights you have.
Last Updated: 2024
What Information We Collect
Various types of information are collected when you use the 311 platform. A full breakdown is provided below:
Account & Identity Information
During registration, we collect your name, date of birth, email address, mobile number, and identity verification details. This information is used for account management, identity verification, and fraud prevention.
Payment & Financial Information
For transactions in BDT (৳), partial details from bKash, Nagad, or other approved payment methods are collected. Full mobile wallet PINs or bank passwords are never stored. All transaction records are kept under secure encryption.
Device & Browser Information
Your device type, operating system, browser type, IP address, and geographic location of your connection are collected automatically. This information is used to maintain platform security and detect suspicious activity.
Usage Data
We collect usage data including which pages you visit, how long you spend on them, which games you play, and which bets you place. This information is used to improve our services and deliver a personalized experience.
How We Use Your Data
311 uses collected data solely for the following purposes:
- Creating accounts, verifying identity, and ensuring login security.
- Processing deposits, withdrawals, and payment transactions.
- Prevention of fraud, money laundering, and unauthorized access.
- Providing customer support and resolving complaints.
- Sending bonuses, promotions, and personalized offers (only with your consent).
- Statistical analysis to improve platform performance.
- Meeting legal obligations and regulatory requirements.
Your data is never sold to any third party.
Cookies & Tracking Technologies
311 uses cookies and similar tracking technologies on its website. These are stored as small data files in your browser to remember your preferences and login status on future visits.
Cookie Types
- Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
- Functional Cookies: Saves language preferences, theme, and other user-selected settings.
- Analytics Cookies: Collects anonymous statistics to understand which pages are most visited.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect login functionality and certain features.
Data Storage, Security & Third Parties
Storage & Security
311 stores all personal data encrypted on secure servers. Even after an account is closed, certain data may be retained for a defined period to meet legal and regulatory requirements. Once that period expires, the data is securely deleted.
Internal staff may only access limited information strictly required to perform their duties. All access is logged and reviewed on a regular basis.
Sharing Data with Third Parties
311 does not sell your personal data to any third party. However, limited information may be shared in the following circumstances:
- Authorized payment gateways for payment processing.
- When required by a law enforcement order or court directive.
- To relevant regulatory authorities for fraud investigation.
Only the minimum necessary information is shared in such cases.
Your Rights & Policy Changes
User Data Rights
As a 311 account holder, you have the following rights:
- Right to Access: The right to know what information we hold about you and to request a copy.
- Right to Rectification: The right to request corrections to inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain circumstances (unless a legal obligation requires retention).
- Right to Object Processing: The right to opt out of marketing communications and to object to certain uses of your data.
To exercise any of these rights, contact us at [email protected].
About Policy Changes
311 may update this Privacy Policy at any time. For significant changes, a notification will be posted on the platform and the updated date will be shown at the top of the page. Continued use of the platform after any changes constitutes acceptance of the revised policy.
For any privacy-related inquiries FAQ Section View or contact us directly: [email protected]
Trust us with your data and enjoy with peace of mind
311 respects your privacy. Create an account today and enjoy betting and entertainment in a safe, secure environment.