311 Responsible Gaming — Know Yourself, Stay Within Your Limits
311 believes entertainment should never become a burden. On this page, learn how to build healthy gaming habits, recognize when to seek help, and find out how we're here to support you.
Our Commitment to Responsible Gaming
311 is an entertainment platform — betting and gaming are here for fun, not as a means of livelihood. We believe every user should enjoy gaming consciously and on their own terms.
Responsible gaming means staying in charge of how much time and money you spend. 311 respects that control and provides the tools and information you need to always keep things in balance.
Users are informed about this policy before creating an account on our platform. 311 is committed to ensuring that betting never becomes a source of stress or financial hardship.
Know when to stop — signs of risky behaviour
Problem gaming develops gradually and can be hard to notice at first. If you recognise any of the signs below, it's time to stop:
- Placing increasingly larger bets to try to win back what you've lost.
- Wanting to stop betting but feeling unable to.
- Hiding your gaming activity from family and friends.
- Skipping daily responsibilities, sleep, or meals to play.
- Taking on debt or spending essential household funds to keep gaming.
- Feeling irritable or emotionally unsettled after losing in a game.
If you recognise even one of these signs in yourself, take a break right now and seek support.
Time & budget: set your own limits
Before you start each day, decide how long you'll play. Set an alarm or timer on your phone. When the time is up, stop — whether you're winning or losing.
Each week, only set aside what you can comfortably afford to lose on entertainment (৳ BDT). Once your budget is gone, stop. Never use money meant for household or essential expenses on betting.
Chasing losses by placing more bets after a loss is the most dangerous habit you can develop. Every bet is independent — past results have no bearing on future outcomes. If you're losing, take a break.
Self-exclusion tools — stay in control
311 helps you stay in control of your gaming. Learn about the options available to you:
Set a deposit limit
You can set daily, weekly, or monthly deposit limits at any time. Once a limit is set, it cannot be increased before the specified period ends — however, reductions take effect immediately. To use this feature, contact us at [email protected].
Taking a break
If you'd like to step away from the platform for a while, you can request a temporary account suspension for a set period. During this time, logging in or placing bets will not be possible. It's an effective way to reset and restore balance.
Permanent exclusion
If you feel that gaming is having a negative impact on your life and you need to step away from the platform permanently, you can request self-exclusion. Your account will be permanently closed and re-registration will not be possible. This is a courageous and respected decision.
Protecting minors is our priority
Creating or using an account on 311 is strictly prohibited for anyone under 18. Age is verified during the account verification process, and we reserve the right to request verification at any time if there is reason for doubt.
If you are a parent or guardian, make sure your child's access to your devices is restricted. Never share your login credentials, and keep parental controls enabled on your browser or device. Active involvement from the family is the most effective way to keep children and teenagers safe.
Life comes first, gaming comes second
Betting and gaming should occupy only a small part of your life. Family, work, studies, health, and relationships always come first. If you notice that gaming is affecting your daily responsibilities, act now.
Ask yourself: Did I spend less time with my family today because of gaming? Am I struggling to focus on work or studies? If the answer is yes, it's the right time to take a break.
Seek professional support if you need it — you don't have to face this alone.
Gaming addiction is a health issue, not a weakness. Seeking help takes courage. If you or someone in your family is struggling because of gaming, don't wait — reach out for professional support.
311 Support Centre
Reach out to us for any questions or support related to responsible gaming. To request a deposit limit, a break, or self-exclusion, email us at [email protected]. For more general enquiries, FAQ section View.
A Few Principles to Keep in Mind
- Gaming is for entertainment — not income.
- There's no guarantee you'll recover money you've lost.
- Avoid gaming when you've been drinking or are under emotional stress.
- Make betting decisions with a clear head.
- Stick to your daily routine — don't neglect meals, sleep, or exercise.
311 wants you to stay healthy and happy. Use our platform for fun — never at the cost of your own wellbeing.